Patient and Family Service Specialist Salary Children's Hospital

Job Posting for Patient/Family Service Specialist at Children'south Hospital Colorado

Why Work at Children'south....

Here, information technology'due south different. Come bring together us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more 100 years.

Here, the nation'southward brightest nurses, physicians, scientists, researchers, therapists and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit and a celebrated history, we're making new strides every day.

We've been Magnet-designated iv times by the American Nurses Credentialing Eye and are consistently recognized among the nation's top 10 pediatric hospitals by U.Due south. News & Globe Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Intendance includes four pediatric hospitals, 12 specialty care centers, 400 outreach clinics and 7,000 healthcare professionals representing the full spectrum of pediatric care specialties.
Nosotros demand your expertise.

A career at Children's Colorado will challenge you, inspire yous, and motivate you to make a divergence in the life of a child. Here, it's different. Practice y'all have what information technology takes?

Additional Information

Department: Highlands Ranch Assistants
Hours per calendar week: varies
Shift: Days

Chore Overview

The Patient/Family unit Service Specialist provides administrative support and high-level customer service support to patients, families, internal team members, providers and referring practices. The Specialist provides access, registration, scheduling (surgery and/or clinic), cheque in/check out and/or customer service support for providers, patients and families. Additional duties may include, but are not limited to, collecting copays; performing basic telephone triage duties; copying, scanning and/or filing various documents; and supporting insurance management functions.

Responsibilities

POPULATION SPECIFIC Intendance

• No direct patient intendance.

ESSENTIAL FUNCTIONS

An employee in this position may exist called upon to practise any or all of the post-obit essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• Provides non-clinical back up of the phone screening/triage functions.
• Provides and obtains signatures for the appropriate treatment consents forms from patients/families.
• Provides patient back up services which may include scheduling, registration, patient reception, patient check in/out and follow-up visit support.
• Supports health insurance management functions by collecting patient insurance information, documenting the patient'southward method of payment and/or collecting copays and other payments. May also include supporting referrals and pre-authorizations and benefits/eligibility determinations.
• Obtains and documents patient demographic information.
• Receives inbound and/or places outbound patient calls in order to schedule appointments or surgeries, complete registration functions and to route calls as appropriate.
• Performs data entry functions, including entering patient demographic information and patient updates in a medical records system.
• Conducts patient and family unit rounding to ensure patient's/family unit'due south comfort level.
• Provides a loftier level of customer service support and assist to patients, families, physicians and other internal/external customers.
• Supports patient prophylactic by adhering to all infection control policies and safety guidelines.
• Utilizes and remains up-to-date with department part operations and established policies and procedures.

Other Information

SCOPE AND LEVEL

• Guidelines: Guidelines are mostly numerous, well established, and straight applicative to the piece of work assignment. Work assignment and desired results are explained by general oral or written instructions.
• Complexity: Duties assigned are mostly repetitive and restricted in scope but may exist of substantial intricacy. Employee primarily applies standardized practices.
• Conclusion Making: Decisions or recommendations on not-standardized situations are limited to relating organizational policies to specific cases. Brings not routine issues to supervisor. Bug that are not covered by guidelines or are without precedent are taken upwardly with the supervisor.
• Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the chore function.
• Supervision Received: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of piece of work without close supervision or detailed education. Piece of work product is subject to continual review.

Qualifications

• Didactics – High School Diploma or equivalent.
• Experience – I year of authoritative and customer service experience in an office or clinical setting.
• EQUIVALENCY – A relevant associate or bachelor's degree may substitute for the required experience on a year for year basis.

Physical Requirements

Power to Perform Essential Functions of the Job

• Acoustic: Colour Discrimination – Fair
• Acoustic: Depth Perception – Fair
• Audio-Visual: Well-nigh Vision: Expert
• Audio-visual: Far Vision: Expert
• Sound Visual: Hearing: Expert
• Motion: Bend : Up to i/three of the time
• Motion: Accomplish up to i/3 of the time
• Motion: Acquit up to 1/3 of the time
• Movement: Pull upwards to one/3 of the time
• Move: Push upwards to i/iii of the fourth dimension
• Weight Lifted/Force Exerted: Upwards to 10 lbs. or more, up to ane/3 of the fourth dimension
• General Activity: Stand/Walk up to 4hrs a day
• Use of hands/feet: Precise Motion Function (or fine manipulation)

Work Environs

• Equipment: telephone, computers, fax machines, copiers, reading reports/graphs
• Exposure: Exposure to blood/body fluid: Occasional
• Exposure: Exposure to cold/estrus: Occasional
• Exposure: Exposure to infectious disease: Occasional
• Mental and Emotional Requirements: Manages stress appropriately
• Mental and Emotional Requirements: Works with other finer

Equal Employment Opportunity

It is our intention that all qualified applicants be given equal opportunity and that choice decisions be based on job-related factors. We exercise not discriminate on the footing of race, color, religion, national origin, sex, age, disability, or whatever other status protected by law or regulation. Be enlightened that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Salary Information

Annual Salary Range (Based on xl hours worked per week): $40,062.27 to $sixty,093.xl
Hourly Salary Range: $nineteen.26 to $28.89

Benefits Information

Every bit a Children's Hospital Colorado squad fellow member, you will receive a competitive pay and benefits package designed to accept intendance of your needs that includes base pay, incentives, paid sick leave and a robust wellness program.

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